Claridis, Inc. was founded by Maureen E. Harrop.  Based in Tempe, AZ, the Claridis team is dedicated to the education and training of the non-English-speaking Hispanic/Latino workforce. 

* * * * * * **

ONLINE TRAINING

Nathan Heerdt, Founder/CEO of Complycaster, LLC is an experienced start-up leader.  Nathan founded JobBoards.com in 1998 and sold his company to CareerBoard.com in 2004.  With over 10 years experience in human resources and training, Nathan’s newest start-up company is Complycaster.  Together with a team of industry veterans, Complycaster is redefining compliance training through streaming video!

See our videos, Respect - The Universal Language and Respeto - El Lenguaje Universal at Complycaster's site!

For more information, call: 614-353-0103 

 *  *  *  *  * *

ON-SITE BILINGUAL TRAINERS 

Need classroom training, but your company doesn't employ a professional bilingual trainer?  No problem.  We have the answer!  Our bilingual trainers are highly skilled, professional trainers.

Lourdes Menendez MBA, PMP, PHR   Lourdes Menendez of Prime Performance is a change management consultant with 14 years of  experience in companies in the U.S. and Mexico. Ms. Menendez holds a Master’s degree in Business Administration. She has been certified as a Professional in Project Management by the Project Management Institute and Professional in Human Resource (PHR) by the Society for Human Resources Management.  As a Kellogg Foundation Fellow she has received leadership training in five countries in Latin America and the Caribbean.

She is a cross-cultural consultant specializing in the Hispanic workforce and community. One of her specialties is to help organizations to better serve their current and potential Hispanic clientele as well as to improve their share of the Hispanic market.  Ms. Menendez has helped several companies to increase productivity and improve quality through the simplification of work related procedures.  She has worked as an organizational consultant in Boston, Massachusetts. She has been a manager and consultant in Texas for the last four years.   For more information:  (972) 898-7525 or  primeperformance@gmail.com                      

Tony Griffin  Teamworks & Lead Consultant to BTM, Inc.  Mr. Griffiin is the principal officer. (951) 784-9330 www.teamworks1.com  (951) 784-9330  training@teamworks1.com

*  *  *  *  * * *

Maureen E. Harrop is the President of Claridis, Inc.

Prior to opening her training company in 1997, Maureen's career was in the hospitality industry for sixteen years and the airline industry for six years.  Her career in hospitality included management positions in human resources and training. 

Maureen’s began her hospitality career in New York City with the corporate office of Princess Hotels International, Inc.  At the time, PHI owned Five-Diamond resorts in Acapulco, Bermuda, and the Bahamas.  In 1987, the company built the Scottsdale Princess Resort, and Maureen was promoted to the position of Director of Human Resources and Training and relocated to Scottsdale, Arizona.  PHI has since been purchased by another hotel corporation.

Maureen maintains a Master of Science Degree in Education.  She has taught college courses on customer service, leadership, supervision, and human resource management.  Over the past fifteen years, Maureen has worked with the Salt River and Gila River Native American reservations where she has written custom-designed training programs for their employees on the following topics: customer service, conflict management, supervision, motivation, and leadership.

She has also written several articles on the topic of the non-English-speaking workforce.  These articles were published in Hospitality News, Empire State Food Service News, and Today's Grocer.  One article, “Managing a Non-English-Speaking Workforce” was published in the 2004 Prentice Hall textbook entitled, Human Resource Management in the Hospitality Industry.  For further information, please see the articles page to download these articles.

Throughout her career, Maureen has been involved in quality-oriented organizations and has transferred this philosophy to Claridis.